About Us

Prices

All prices quoted are in USD and are subject to availability. The price is only guaranteed oncepaid in full by you. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges and taxes.

Payments

To secure your booking a 30% non-refundable deposit per person is required. Final Payment is due 45 days prior to departure unless otherwise stated. Some services must be paid in full at the time of booking. Payments can be made via bank deposit or cash/cheque for local clients.

Changes and Cancellations

In the event of a cancellation, your deposit is non-refundable. Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets are reissued. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Taxes

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local departure tax charged at some airports and this is subject to change due to Government regulations.

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. We recommend that you consult with an insurer in your home country before commencing your travel.

Special Requirements

Please advise any special requirements such as dietary, room type, disabled access at time of booking.

Health

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.

Liability

We do not accept any liability for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

Privacy

We are committed to protecting your privacy and agree to handle your personal information with care and not disclose to third parties except in certain circumstances (where we have booked airline tickets, accommodation on your behalf).